Return Policy
We want you to love your purchase from HealthyAirHome.com. If you are not completely satisfied, most items are eligible for return within 30 days of delivery.
How to Start a Return
All returns require a Return Merchandise Authorization (RMA). Please email us at info@healthyairhome.com with your order number to request an RMA before sending anything back.
Return Eligibility
To qualify for a return:
- The item must be unused or in like-new condition
- All original accessories, parts, and packaging must be included
- The return must be approved and accompanied by an RMA number
Items Not Eligible for Return
- Opened or used filters
- Consumable cartridges or hygiene-sensitive items
- Special orders or customized items
- Products returned without an RMA
- Products showing damage, misuse, or missing components
Return Shipping Costs
- Defective or incorrect items: We cover return shipping.
- Non-defective items / buyer’s preference: Customer covers return shipping.
For items over $75, we strongly recommend a trackable shipping service.
Refunds
After your return is received and inspected:
- Refunds are issued within 3–10 business days
- Refunds are credited to the original payment method
If you have not received a refund after the processing window, please check with your bank or card issuer before contacting us.
Exchanges & Replacements
If your item arrives damaged or defective, we may offer a replacement, repair, or refund depending on product category. Some products may require inspection before approval.
Third-Party Purchases
Items purchased through Amazon or other retailers must be returned through those sellers. We can only process returns for orders placed directly on HealthyAirHome.com.
If you have questions about your return, contact us at info@healthyairhome.com.
